Frequently Asked Questions
We use the personal information provided by you to offer better services. In particular, the information is used for the following reasons:
1. Internal record keeping
2. To improve our products and services
3. To communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us
4. To communicate with you with regard to your personal or business accounts with us
5. If you have purchased a product from us, you will be placed on the mailing list and will receive periodic emails and app notifications from us. If you do not wish to receive the periodic mailers you can unsubscribe by clicking on the ‘unsubscribe' link provided at the bottom of each emailer.
6. To contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you
7. To contact you for market research purposes, if you have not objected to such use. Please note that you can object to the use of your data for market research purposes at any time by contacting our customer services department by email at [email protected] or by telephone at 080-3301-3252 from 11:00 a.m. to 8:00 p.m. IST, Monday to Friday.
A) Your name
B) Phone number
C) Residential address
D) Email address
F) Financial information such as bank account or credit card or debit card or other payment instrument details
G) Biometric information
H) Any detail relating to the above clauses, as provided to body corporate for providing service
We do not sell, trade, permit usage or rent your personal information to any third party unless we have been expressly authorised by you either in writing or electronically to do so. Please be aware that while purchasing our products, the payment gateway may be privy to your Personal Information, as provided by you at the time of purchase of our product. We may at times provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third parties. However, this information when disclosed will be in an aggregate form and does not contain any of your personally identifiable information. We conduct internal audits to ensure that we are complying with the policies in place to protect you.
We may disclose your Personal Information solely in the legitimate conduct of business to deliver services and to provide special offers designed to meet your demands. We may also release information when we believe, in good faith, that such release is reasonably necessary to (i) comply with legal or regulatory requirements; (ii) enforce or apply terms of our website user agreement; or (iii) protect our rights, property or safety of the rights of others.
To the best of our ability, we have taken all precautions possible to avoid receiving Personal Information from our clients. If, despite these measures, we do receive some Personal Information from a client, we shall take all measures to remove such Personal Information from our servers and records.
"Cookies" are strings of text that a website transmits to a user's computer. Cookies enable a website to keep track of a user's preferences and activities relating to that website. Our website creates a temporary cookie for each visit in order to facilitate the visit. These cookies automatically expire as soon as you leave our website. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on our website.
The main purpose of using these cookies is to improve your experience. For example, our cookies allow you to login without repeatedly typing the registered email address or registration number and password. We also use them to deliver information and fresh content specific to your interests. Cookies are widely used on most major sites. Cookies can also be used to track a user's browsing or online purchasing habits, and to target advertisements to specific users.
We may use third party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
The World Privacy Forum has published an article on cookie opt-out. If you would like to read more about this, please visit this link: https://www.worldprivacyforum.org/cookieoptout.html" You may follow the procedure laid out in the said website to opt out of cookies.
Our Security and Storage Procedures for Your Data
At August Jewellery, we make the protection of your personal information from loss, theft or misuse our top priority. All the information we collect is stored using the same security measures that we use to protect our own proprietary corporate data. Only authorised users are able to access the data we collect and store.
At times we may collect Non-Personal Information (NPI) via our service, including but not limited to your IP host address, the date, time, and time zone of the ad request, pages viewed, browser type, the referring URL, and your computer's operating system. If necessary, we retain this NPI at a user level for a certain period in order to ensure that our service is functioning properly. We may also retain data at an aggregated level – so that no individual user, albeit anonymous, could be picked out from the data – indefinitely for purposes of reporting and system analytics.
Unless otherwise permitted by you, we will not share even your NPI with third parties. However, we might be under the obligation to share this information with the following third parties and in the following circumstances: (i) to the appropriate authorities when we reasonably believe we are obligated to do so by law, or in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the physical safety of any person; (ii) to a court of law, arbitration panel, or similar body to enforce or protect our rights either under law or as granted by an agreement; (iii) to the company or entity that acquires all or substantially all of our assets, including if the acquisition occurs as the result of our bankruptcy; or (iv) to third parties that help us provide the Service to Clients, or that enter into strategic partnerships with the company which allow us to expand the Service for our Clients.
Children's Privacy and Parental Consent
This website is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. Please be aware that we have not designed this website for, and do not intend it to be used by anyone under the age of 18. We specifically request that persons under the age of 18 do not use this website or submit or post information to the website. Should we inadvertently acquire personal information or other data from users under the age of 18, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used our website and submitted personal information without solicitation by or permission from us.
This is an Indian website and is subject to the laws of India. August Jewellery may have to disclose personally identifiable information without your permission when required by law, or in good faith that such action is necessary to investigate or protect against harmful activities towards our clients. Please note that laws related to personally identifiable information vary from country to country.
No Unlawful or Prohibited Use
As a condition of your use of this website, you agree that you will not use this website or the information or software contained herein for any purpose that is unlawful or prohibited by these terms and conditions.
While every effort is made to ensure the accuracy of information offered on these pages, we shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. This website could include inaccuracies or out-dated information, and is subject to change at any time without notice. Your use of this website is at your own risk. You agree to hold August Jewellery harmless from and not sue for any claims based upon using this website.
The information, documentation, software, products, and services contained on the August Jewellery website are provided "as is" without any warranty of any kind. August Jewellery and its suppliers and agents disclaim all warranties relating to the information, documentation, software, products and services contained on the August Jewellery website, express or implied, including, but not limited to, any warranties against infringement of third party rights, merchantability and fitness for a particular purpose. Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you, to the extent inapplicable. August Jewellery shall not be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or use of the information, documentation, software, products and services.